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Philosophy

The ‘first principle’ of our philosophy is the simplest of all:

The Customer is the Boss.

 

And the Boss? S/he is important only if s/he also happens to be the customer for the work I do. That is why, one of the first things our staff learn is the term “Bostomer”

{Customer} x {Boss} = Bostomer

 

SigMax-e also believes that at the heart of most human endeavors is a process. Recognize the nature of this process, identify its owners and customers, measure the process, manage the process, continuously improve the process, manage the change process and there is no better route to world-class results.

      • The basic processes of human endeavor
      • The process of “work” (or routine)
      • The process of designing work
      • The process of improving work
      • The process of change

The process of making it happen:

    • Hire for Energy, Attitude and Discipline
    • Provide everyone the basic quality skills
    • Set challenging goals
    • Track performance
    • Empower and Reward frequently
    • Nurture talent

In tune with this core philosophy, SigMax-e ensures all its employees go through basic process management training along with the company’s induction program.

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