Consulting

Globally, Operations Excellence has been sought to be achieved through various initiatives such as Just-In-Time (JIT), Total Quality Management (TQM), bench marking, Business Process Re-engineering, six sigma, technology enabled automation and many others. Most managers know that none of these is an answer to all their problems and yet they need a bit of each depending on the issue at hand.

SigMax-e’s facilitation services are based on certain well recognized ‘first principles’:

1. Results oriented
2. Fact-based
3. Team based
4. Involve client
5. Within budget
6. Flexibly structured
7. Rigorous toll gates

SigMax-e’s project implementation methodologies are drawn from a wide range of tool kits including BPR, Lean Sigma, DMAIC, DMADV, DFSS, TQM, Automation and Change Acceleration Process. Indeed, SigMax-e continues to research new tools and methodologies to continuously to add to the arsenal of its consultants. This enables SigMax-e to take up a wide range of processes and problems and dramatically enhance their effectiveness and efficiency to solve the problems and opportunities faced by its customers.

While each project is different, SigMax-e believes the underlying issues with most processes are:

1. inadequate focus on customer identification
2. not enough time spent on understanding customer requirements
3. process designed to serve the service provider’s interests, rather than the customer’s
4. vocal customers hogging focus at the expense of the more valuable
5. inadequate attention to performance measures
6. imbalance in setting targets for employees
7. sweeping assumptions on critical issues relating to the process
8. absence of management attention to the process
9. lack of process / project management discipline
10. conflicting interests of different departments, often seen as ‘politics’.

Before SigMax-e takes on any project, we perform a due-diligence exercise to understand the key issues, the stake holders, the underlying policies, processes, procedures and systems. This enables us to identify the appropriate methodology to adopt and the phases the project will go through.

The chosen methodology is then discussed with the client and firmed up, along with “Toll Gates”. The Toll Gates are mile stones in the project, where the team goes to the Project Champion or Steering Committee for the following:

• Reporting progress made thus far (vs. Plan)
• Challenges faced and help needed
• Administrative, Financial or Policy Approvals, where required
• Agreement on next steps
• Other insights and inputs

For a more detailed understanding of the Methodologies we deploy, please go to Methodologies

• Strategic Direction
• SME Banking
• Recruitment Process
• Customer Fulfillment
• Invoice Processing
• Magazine Subscription
• 6 Sigma Implementation
• Organization Restructured