Facilitation Services Project selection Shared services / Outsourcing Vision / Mission building Process improvement in data capture Accounts Payable / Invoice Processing New product development Recruitment SME Business Loans Customer fulfillment Customer communications Purchase to Pay process Mortgage underwriting Customer Care B2B Sales Training

Outsourcing Services Application data capture for Loans / Credit Cards / Other types of accounts Credit scoring, analysis & other rule-based processing Account servicing… change of name, address, credit limit Customer servicing… enquiries, complaint resolution Accounting… Accounts Payable, Invoice Processing, Full-set book keeping Audit file preparation HR… Payroll, CV screening, preliminary interviews, appointment letters Travel & Expense claims International Trade… Import & Export Letters of Credit Import & Export Payments.

A short list of processes successfully handled by SigMax-e's management team includes:

FACILITATION

Globally, Operations Excellence has been sought to be achieved through various initiatives such as Just-In-Time (JIT), Total Quality Management (TQM), bench marking, Business Process Re-engineering, six sigma, technology enabled automation and many others. Most managers know that none of these is an answer to all their problems and yet they need a bit of each depending on the issue at hand.

SigMax-e's facilitation services are based on certain well recognized ‘first principles':

1. Results oriented
2. Fact-based
3. Team based
4. Involve client
5. Within budget
6. Flexibly structured
7. Rigorous toll gates

SigMax-e's project implementation methodologies are drawn from a wide range of tool kits including BPR, Lean Sigma, DMAIC, DMADV, DFSS, TQM, Automation and Change Acceleration Process. Indeed, SigMax-e continues to research new tools and methodologies to continuously to add to the arsenal of its consultants. This enables SigMax-e to take up a wide range of processes and problems and dramatically enhance their effectiveness and efficiency to solve the problems and opportunities faced by its customers.

While each project is different, SigMax-e believes the underlying issues with most processes are:

1. inadequate focus on customer identification
2. not enough time spent on understanding customer requirements
3. process designed to serve the service provider's interests, rather than the customer's
4. vocal customers hogging focus at the expense of the more valuable
5. inadequate attention to performance measures
6. imbalance in setting targets for employees
7. sweeping assumptions on critical issues relating to the process
8. absence of management attention to the process
9. lack of process / project management discipline
10. conflicting interests of different departments, often seen as 'politics'.

Before SigMax-e takes on any project, we conduct perform a due-diligence exercise to understand the key issues, the stake holders, the underlying policies, processes, procedures and systems. This enables us to identify the appropriate methodology to adopt and the phases the project will go through.

The chosen methodology is then discussed with the client and firmed up, along with "Toll Gates". The Toll Gates are mile stones in the project, where the team goes to the Project Champion or Steering Committee for the following:

	Reporting progress made thus far (vs. Plan)
	Challenges faced and help needed
	Administrative, Financial or Policy Approvals, where required
	Agreement on next steps
	Other insights and inputs

The Methodologies we deploy…

PROCESS OUTSOURCING

"In today's world, businesses are looking for all advantages they can find over their competition - reducing costs, increasing productivity and enhancing quality of service are just a few."

That is why Citi, Hong Kong Shanghai Bank, Prudential, Dell, AIA, Shell, and several other leading global companies are moving their global back room operations to a new and emerging global center … Malaysia.

These companies have discovered a way of saving millions in operations costs, yet improving service levels and managing operational risk.

Malaysia offers:

• Low operating costs - Up to 50% less than US / UK costs
• Low political and financial risk – see country ratings.
• World class physical and IT infrastructure
• Access to global skills and talents… more about Malaysia as the ideal Outsourcing destination.

As businesses yield to global competitive pressures to outsource everything that is not strategic to them, they have two major concerns

The key factors governing the safety of your process are:

1. Does the vendor have an established process to :

2. Does the vendor have a proven capability to:

SigMax-e has been built ground-up to meet just these concerns and customer requirements. In fact, it has been conceptualized to meet the often heard concerns of global companies such as GE, Deluxe, Dell and Standard Chartered Bank. As the name indicates, SigMax-e is wedded to the increasingly popular quality improvement concept of Six Sigma. The key members of SigMax-e's leadership have honed their skills at GE, which has successfully wrung out billions of cost dollars out of its processes. … more about SigMax-e's Outsourcing Methodologies.

"SigMax E3 Pager" (Pdf)